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The site www.closdesspiritueux.com is a site published by SAS CLOS DES MILLESIMES with capital of €30,000, registered with the Bordeaux RCS under number 50527404300031 and whose head office is at 3 rue Lucien Faure in Bordeaux, France. These conditions of sale are therefore concluded on the one hand by SAS CLOS DES MILLESIMES, hereinafter referred to as “CLOS DES MILLESIMES” and on the other hand, any natural or legal person wishing to make a purchase via the online store www .closdesspiritueux.com hereinafter referred to as “the buyer”.
1. LEGAL INFORMATION
1.1) Minors and legal capacity. Ordinance No. 59-107 of January 7, 1959, Law No. 74-631 of July 5, 1974 and Article L.3353-3 of the Public Health Code prohibit the sale of alcohol to minors. Any customer ordering wine from Sarl CLOS DES MILLESIMES therefore undertakes to be at least 18 years old on the date of the order. Identification may be requested.
1.2) CNIL right of access to the file. In accordance with the provisions of Law No. 78-17 of January 6, 1978, the site www.closdesspiritueux.com has been declared to the National Commission for Information Technology and Liberties. The personal information requested, intended for the services of www.closdesspiritueux.com , the carrier and the banking establishments, is essential to the processing of your order. You have the right to access, modify, delete and rectify your personal data by writing to CLOS DES MILLESIMES, 3 rue Lucien Faure, e-commerce service – 33300 Bordeaux.
1.3) Alcohol abuse. Alcohol abuse is dangerous for your health and should be consumed in moderation.
1.4) Illustrations. The photos of the articles presented on the site are contractual and are protected under copyright ©fabienbouchereau.com. The bottles that are on the product sheets are the bottles that will be sold to you.
1.5) Complaints. Any complaints must be made to CLOS DES MILLESIMES SAS: 3 rue Lucien Faure – e-commerce service – 33300 Bordeaux – Tel./Fax. 05 56 04 99 35 contact@closdesmillesimes.com
SIRET number 505 274 043 00031 - APE: 4634 Z - VAT number: FR 37 505 274 043
2. CHARACTERISTICS OF THE GOODS AND SERVICES OFFERED
The products and services offered are those which appear in the catalog published on the site www.closdesspiritueux.com . These products and services are offered while stocks last. The photographs of all the bottles of wine and accessories presented online come from the products offered. You buy what you see. We can send you, upon request, additional information and additional photos.
3. PRICE
Prices are expressed exclusively in euros (€) including tax, excluding shipping costs. Our sales prices are those indicated in the electronic catalog of the site when ordering. The electronic catalog is regularly updated.
The flat rate transport price is calculated as accurately as possible per bottle depending on the quantity ordered. We can make requests for express delivery or collection from our cellars or our office free of charge by appointment. The prices displayed do not take into account any reductions applicable on the day of the order.
Reductions, if any, are included in the shopping cart summary before validation of the order. CLOS DES MILLESIMES reserves the right to modify its prices at any time, it being understood, however, that the price displayed on the day of the order will be the only one applicable to the buyer.
In the event of a manifest error in a price in € including tax which is abnormally lower than a normal price at another merchant (for example price at 0€ or 15€ instead of 150€) the company Clos des Millésimes reserves the right to cancel the sale, to reimburse the customer in full. No compensation can be requested.
4. GEOGRAPHICAL AREA
The online sale of products and services presented on the site is reserved for buyers who reside in mainland France, Corsica, Monaco, and Andorra. For countries within the European Union and outside the EEC, please contact us directly to inform you of the terms of export sales.
5. ORDERS
The buyer who wishes to purchase a product or service must:
1) complete the identification form on which he will indicate all the requested contact details or give his customer number if he has one.
2) complete the online order form giving all the references of the chosen products or services. This dematerialized order form is accessible online on the website www.closdesspiritueux.com
3) validate your order after checking it
4) make payment under the conditions provided
5) confirm your order and payment. The order must strictly comply with the offer as issued on the site and in particular with the formats, quantities offered and deadlines.
Confirmation of the order entails acceptance of these conditions of sale, acknowledgment of having perfect knowledge of them and waiver of the right to rely on one's own conditions of purchase or other conditions. CLOS DES MILLESIMES will send by email a confirmation of the registered order and the delivery terms.
CLOS DES MILLESIMES reserves the right to suspend or cancel any order from a customer with whom there is a dispute relating to the payment of a previous order or in the event of a payment incident. For any payment CLOS DES MILLESIMES reserves the right to request a photocopy of the buyer's identity card and, where applicable, that of the holder of the means of payment used by the buyer. As part of the fight against Internet fraud, CLOS DES MILLESIMES reserves the right to transmit to a trusted third party all information relating to an order for verification.
6. WITHDRAWAL
Buyers benefit from a withdrawal period of 7 days from delivery of their order to return the product to the seller for exchange or refund without penalty.
Shipping and return costs are the responsibility of the buyer. For partial returns of ordered products, no refund of initial shipping costs can be made.
CLOS DES MILLESIMES will not accept parcels sent postage collect. CLOS DES MILLESIMES will reimburse you for products returned in perfect resalable condition, complete, in their original packaging and accompanied by a copy of the invoice.
Items returned incomplete, damaged, soiled or unfit for resale will not be taken back. To exercise his right of withdrawal, the buyer must first report any return to Customer Service by e-mail to:
contact@closdesmillesimes.comThe package(s) must be returned by postal mail in Colissimo against signature addressed to CLOS DES MILLESIMES – e-commerce service - 3 rue Lucien Faure – 33 300 Bordeaux. Reimbursement will be made by bank check or by recrediting to your bank account
7. PAYMENT TERMS
Any order for deliverable wine can only be validated if it is accompanied by payment (credit card, check, bank transfer) of the entire price including tax and shipping costs. Our prices are subject to sale, without obligation, subject to stock. available. The valid prices are those indicated at the time of the order as they appear on our site (except for errors or omissions). Our site is updated automatically after each sale. An invoice is automatically available on the website www.closdesspiritueux.com from the “my account” section. If the check or transfer is not received by closdesmillesimes.com no later than ten days after the order, it is automatically canceled.
8. PAYMENT METHODS
By bank card: in Euros, (Carte Bleue, Carte Visa, Eurocard/Mastercard) by indicating in the area provided for this purpose (entry secured by SSL encryption) the number of your card, without spaces between the numbers, as well as its date validity period and the three-digit security number on the back of your card. The information is encrypted and cannot be decoded. www.closdesspiritueux.com does not have access to it, only the acknowledgment of the good transaction of your payment reaching us. We also accept sales through PayPal. Each of these payment methods are protected by 3DS technology (code request on your phone).
9. TRANSFER OF PROPERTY
The transfer of ownership of the wines to the buyer is delayed until full payment of the order price.
10. AVAILABILITY OF GOODS
Offers are always made subject to available quantities. In the event of unavailability of the wines ordered and subsequent cancellation of the order, the price will be refunded to the buyer as soon as possible. SAS CLOS DES MILLESIMES cannot be held responsible for a lack of stock. No penalty or sanction may be imposed.
11. DESTRUCTION/BREAKAGE
In the event of destruction of the goods before the date scheduled for delivery of the order, in the absence of stock available to carry out its replacement, the buyer will be reimbursed for the sums paid by him, to the exclusion of any other compensation, within 30 days from the date of the loss.
12. DELIVERIES
Deliveries are made to the address indicated in the online order form which can only be in the geographical area agreed above.
The risks are borne by the buyer from the moment the products are taken over by the carrier. CLOS DES MILLESIMES will send a dispatch confirmation email with the parcel details as soon as it is dispatched. During delivery, it is very important to carefully check the condition of the package(s) delivered. In the event of deterioration which could have an impact on the contents, the buyer must refuse the package and immediately report the deterioration in the presence of the carrier, and inform CLOS DES MILLESIMES within 24 hours of delivery, by email to contact@ closdesmillesimes.com.
CLOS DES MILLESIMES cannot be held responsible for any delay in delivery caused by the carrier. In case of absence, the delivery person will leave a delivery notice in your mailbox, which informs you of the availability of your package in the nearest post office (the one indicated on the delivery notice).
Bring your identity document and your delivery notice. The order specifies the place of delivery or, where applicable, the buyer's desire to collect the goods themselves within seller's cellar. The buyer must receive or collect the goods within a maximum period of 30 days following receipt of their order. Any change to the place of delivery must be indicated by the buyer to the seller in good time and in any case before the order is taken over by the carrier. The indicative standard delivery time is 4 working days following the day of processing of the validated order (the order is processed within 24 hours of validation), Monday to Friday, between 9 a.m. and 7 p.m. except in exceptional circumstances. Saturday delivery is only possible on request only. It can only concern ChronoPost orders (orders of maximum 18 bottles or equivalent, excluding original packaging). Thank you for consulting us.
The indicative express delivery time is 24 hours following the day of processing of the validated order (in the event of payment by check, be careful to take into account the time for sending and receiving these, which delays the delivery accordingly. confirmation of the order). If exceptionally the buyer were to notice the absence of delivery within the deadlines indicated above, he should immediately notify Clos des Millésimes to enable it to remedy the problem as quickly as possible, the execution of the order must then take place at the latest within 30 days of the latter.
Presentation of the goods at the place and on the date indicated by the buyer releases the seller from his delivery obligation. In the absence of the buyer during the presentation of the goods, as far as possible and depending on the circumstances: For orders less than or equal to 18 bottles and for express deliveries, the package will be stored at the post office indicated on the delivery receipt deposited in the recipient's mailbox, the latter having to take care of the collection.
For orders exceeding 18 bottles, in principle delivered by a road carrier, the latter will contact the buyer for a second delivery, provided however that the latter has provided a telephone number allowing them to be reached during the day. If the buyer has chosen to collect or have the goods removed from the seller's cellars, they will only be delivered to the person placing the order. To validate your identity, an identity document will be requested.
If the author of the order cannot go to the cellars, he can ask a third party to come in his place. This person must have a power of attorney established by the author of the order, to which a copy of one of their identity documents will be attached.
13. QUALITY OF WINES
The wines offered have been approved by sworn brokers and have never left our cellars located in Bordeaux since their acquisitions directly from the estates. Regarding old vintages, our expert quality authenticates the authenticity of the bottles and vintages.
CLOS DES MILLESIMES cannot, however, be held responsible for any deterioration in quality caused by the transport of the wine or natural accidents linked to the nature of the product and accidents (cork taint, oxidation, reduction, or excessive volatile acidity). However, we regularly carry out tastings and we only buy trusted wines and in the best possible conditions.
In the event of a dispute, only an analysis of the bottle(s) in question must be carried out by an oenological laboratory approved by the Bordeaux courts. The bottle(s) must be returned as quickly as possible to our customer service. The contents of the bottle must be at least 85% of the original contents with the original cap. If the analyzes prove negative, the goods will not be refunded as well as the return costs.
14. FORCE MAJEURE
CLOS DES MILLESIMES cannot be held responsible for loss, damage or failure to deliver an order resulting from a case of force majeure (such as storms, floods, road accidents).
15. ATTRIBUTION OF JURISDICTION
CLOS DES MILLESIMES Customer Service is at your disposal to amicably resolve any problem resulting from an order and its execution. If it is impossible to reach an agreement, all conflicts arising from the execution of an order or the interpretation of these conditions, and more generally from agreements of any nature concluded between the parties, will be assigned to the competent court.
16. EXCHANGE AND REFUND
In accordance with Article 1641 et seq. of the civil code, the provisions hereof cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects in the item sold.
The consumer is expressly informed that CLOS DES MILLESIMES is not the producer of the products presented on the website www.closdesspiritueux.com within the meaning of law n°98-389 of May 19, 1998 and relating to liability for the fact defective products. Consequently, in the event of damage caused to a person or property by a defect in the product, only the responsibility of the producer thereof can be sought by the consumer, on the basis of the information appearing on the bottle label. .
All complaints, requests for exchange or refund must be made in writing, by post only to the following address: CLOS DES MILLESIMES – e-commerce service - 3 rue Lucien Faure – 33300 Bordeaux - FRANCE
Refunds are then made within 7 days from the date of validation of the refund; validation sent in the form of an e-mail to the e-mail address mentioned by the buyer.
As part of the return, delivery costs are the responsibility of the buyer. In the event that the product turns out to be non-compliant with the order due to CLOS DES MILLESIMES, the delivery costs will be fully refunded or offered for a future order. The refund will then be made by re-crediting or crediting the amount of the product or order concerned, plus delivery costs if applicable.
Concerning non-receipts at Chronopost relay points: when your packages are not collected by you within the allotted time - they are returned to us. This generates reshipment costs by our service provider which will then be deducted from your refund. Redelivery costs will also be billed at the current rate.
17. RESPONSIBILITY
The seller, in the online sales process, is only bound by an obligation of means; it cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, interruption of service, or other unintentional problem.
18. INTELLECTUAL PROPERTY
All elements of the CLOS DES MILLESIMES site are and remain the intellectual and exclusive property of CLOS DES MILLESIMES. Unless authorized by CLOS DES MILLESIMES, no one is authorized to reproduce, exploit, rebroadcast, or use for any reason whatsoever, even partially, elements of the site, whether software, visual or sound. All photos are protected under copyright ©fabienbouchereau.com
19. PERSONAL DATA
In accordance with the law relating to data processing, files and freedoms of January 6, 1978, personal information relating to buyers may be subject to automated processing.
CLOS DES MILLESIMES reserves the right to collect information about the buyer, including by using cookies. The buyer thus agrees to receive commercial, promotional offers or marketing information by e-mail sent by www.closdesspiritueux.com on his own behalf. No emails or information will be transferred to third parties.
The buyer can absolutely object to the disclosure of his contact details when creating his account or by sending an email to contact@closdesmillesimes.com
20. ARCHIVING – PROOF
CLOS DES MILLESIMES will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code. The computerized records of CLOS DES MILLESIMES will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
21. SETTLEMENT OF DISPUTES
These conditions of online sale are subject to French law. In the event of a dispute, jurisdiction is assigned to the competent courts of Bordeaux, notwithstanding multiple defendants or warranty claims.